Redwood Promote page not showing action/reason like on Responsive Pages

Summary:

Hi. We are currently working on the MSS transactions of Promote and Transfer in Redwood. When we open up the Redwood page and go to the screen that shows date, action and reason, the only action that comes up in Create Offer which is not setup anywhere for Promote. They have showed on example that the current action and reasons we have Promotion and Transfer should also work in Redwood but this is not the case. I have opened an Oracle SR and they are also having issues figuring it out. Has anyone else run into this issue?

Content (please ensure you mask any confidential information):