When 'High Severity' Request is Reassigned/Assigned Notification - HR Help Desk Groovy - HRHD

Summary:

We have the below requirement:

i) Agent should receive HRHD Notification only when 'High Severity' Request is Reassigned from one agent to another.

ii) Agent should receive HRHD Notification when a new SR with 'High Severity' is Assigned to him.

Content (please ensure you mask any confidential information):

Reassignment notification is received for all SRs irrespective of whether its 'High' or 'Medium' or 'Low' severity using a groovy script.. But, the actual requirement is this: 'Reassignment notification should be received only when High Severity SR is reassigned'.

If anyone of you have created notification for this scenario, can you share your thoughts? Thanks!