Not seeing Omnichannel routing options for Automatic queues in HR Helpdesk — Cloud Customer Connect
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Not seeing Omnichannel routing options for Automatic queues in HR Helpdesk

edited May 15, 2024 1:18PM in Help Desk 7 comments

Summary:

Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's working fine, but if we want to assign HRHD requests to agents directly, that is not working.

While creating a queue, if we select the push method as automatic, the routing radio buttons (Use omnichannel routing/ Use Third party routing) are not visible.

What are we missing?

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24A

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