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Confirm the timing that triggers error SVC-5295325

in Help Desk 2 comments

Summary:

We're looking to find out how long after saving a request that error SVC-5295325 will then show for other users when trying to make any updates to the same request.
As we have recently had multiple agents pick up the same request and update it separately within the same minute without any message being triggered.

Version (include the version you are using, if applicable):

24B (11.13.24.04.0)

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