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Open ask a question page in same window as the chat landing page

edited Jun 5, 2017 1:56AM in Communication Channels 6 comments

Content

We have an option for the customer to submit a question while the chat server is searching for an agent or when no agents are available. When customer clicks on the request email response button, the ask question page opens in a new tab. Our requirement is to load the ask a question the same page. Any suggestions?

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