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Exported incident subject limited to 60 characters

in Reporting & Analytics for B2C Service 1 comment

Summary:

Exports truncate the subject field to 60 characters, but the data dictionary and incident workspaces allow more.

Content (please ensure you mask any confidential information):

We have some incidents with very long subjects. According to the data dictionary, the subject can be 240 characters. Exports from both .NET and BUI in a variety of formats all truncate the length to 60, leaving out some data that some of our teams need.

The REST API returns the whole subject.

Is this a bug or a limitation? Does anyone know a workaround?

Version (include the version you are using, if applicable):

23C


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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