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Oracle Excel Add-In not working

Summary:


Content (please ensure you mask any confidential information):

Hello experts,

our customer successfully installed the add-in to manage delivered oracle spreadsheets by going to the attached functionality.

However, when they enter credentials to open the worksheet it doesn't work.

What could it depend on? How can we allow them to properly manage these worksheets?

Thanks in advance for your time!

Kind regards,

Valerio


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