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Candidate Merge Error (IRC-1590515)

in Recruiting, Opportunity Marketplace 5 comments

Summary:

Candidate Error when Merging: "The candidate details couldn't be merged because there are partner service requests planned for candidate {CANDIDATE_DN_BETA}. (IRC-1590515)"

When trying to merge rehires we have gotten this error on two separate cases now. Both times the background check is marked as completed but still we cannot megere and thus cannot move them to HR. For the first candidate this occurred for, we performed a workaround. But now we have received the error again. I cannot find the error documented anywhere so wanted to post here and see if anyone else has experienced this error? I have raised an SR but for intermittent issues SR's seem to get slow traction unless its affecting all candidates..

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