Why can't I run the helper tool?

Summary:

I followed the instructions to install the Personalization Helper Tool for HCM, as mentioned in Doc ID 2999756.1. In my case, as my computer uses Windows, I downloaded and installed the exe file.

However, after installing the application, I cannot use it. I can even see it as part of my device applications, but it never opens when trying to use it.

Version: 24B