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HR Help Desk Attachments Outlook file (.eml ).

in Help Desk 3 comments

Summary:

I need to confirm if there are any issues or limitations with loading Outlook .eml files in Fusion Import Management for HR Help Desk. We have successfully demonstrated in our Proof of Concept that Fusion Import Management can upload .eml files as attachments for HR Help Desk records. This query aims to validate our approach and identify any known issues.

We need official confirmation from Oracle to support this solution and address differing views within our technology team. A contrary view suggests that .eml files are not supported, based on Oracle's documentation. . Although our use case is for HR Help Desk not for Customer Data Management .

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