Approval Routing Twice to the Last Approver — Cloud Customer Connect
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Approval Routing Twice to the Last Approver

Summary:

Approval sent twice to the 3rd (last) approver for a single transaction of Request New Position. User receives 2 approval notifications and needs to approve twice to complete the transaction.

Content (please ensure you mask any confidential information):

Steps to recreate:

  1. Navigate to My Client Groups > Request New Position
  2. Add the details for the position being requested then submit
  3. For the 3rd (last) approver, her name is being shown twice (In the BPM workflow, approver occurs only once)
  4. The first notification was received for the approval transaction
  5. Approver approved the transaction
  6. The second notification was received for the approval transaction

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