Role Delegation Approval Issue — Cloud Customer Connect
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Role Delegation Approval Issue

Summary:

Role delegation is using proxy's user line manager hierarchy rather than actual user's line manager hierarchy.

Content (please ensure you mask any confidential information):

If an end user delegates his/her role to a proxy user and proxy user initiates a transaction on behalf of the end user, approval flow is being triggered to line manager hierarchy of the proxy user and not the end user. This defeats the purpose of the delegation. For example, Let's say there is manager A and manager B, manager A delegates his/her line manager role to B. Now Manager B performs a transaction on a direct report of A and the transaction is

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