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Conditional link web chat widget to try and determine how often the widget is displayed to customers

edited Mar 1, 2021 10:46PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi colleagues, I am reporting on a conditional link web chat widget to try and determine how often the widget is displayed to customers. In some instances this is indicating that we have it available for >100% of the time which can't be correct (I think!). The report being used is out-the-box number 3058. Can anyone help?

I have attached a screen-shot too.

Many thanks

DQ

Version

Service Cloud
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