HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees — Cloud Customer Connect
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HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees

Summary:

ACTUAL BEHAVIOR

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HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees

EXPECTED BEHAVIOR

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Primary Point of Contact field should be populated with the logged in user

STEPS

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The issue can be reproduced at will with the following steps:

1. Navigator > Help Desk > HR Service Requests

2. Create new SR

3. Observe Primary Point of Contact Requestor field is null for user

Content (please ensure you mask any confidential information):

This issue is sistemic usually with new hired employee and always we follow the solution on this document

Doc ID 2903336.1

there is a definitive solution??

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