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Implement Case Management Without HR Help Desk

Summary:

Customer only wants to track grievances. Is there a way to opt-out of Help Desk and just use Case Management?

Would case workers need to be help desk agents anyway?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

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