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HR Help Desk - "Assigned To" Column appears empty for some Agents

edited Oct 18, 2024 7:44AM in Help Desk 5 comments

Hi everyone,

I’m facing an issue in Oracle HR Help Desk where the "Assigned To" column in the ticket overview appears empty, even though tickets are correctly assigned to agents. When I open the ticket, I can see the assigned agent. Additionally, these agents are not visible under the "Filter" option for tickets.

The agents themselves can see the tickets assigned to them in the "Assigned To" column when they log in, so it seems the issue is only affecting other users.

What I've checked so far:

  • The agents are added as resources and have the same roles as others who are visible in the "Assigned To" column.
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