Next Gen HR Help Desk Action Tracking — Cloud Customer Connect
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Next Gen HR Help Desk Action Tracking

in Help Desk 2 comments

Summary:
Looking for a Next Gen HR Help Desk Redwood replacement page for the previous Activities page or an alternative way for agents to manage their actions.

Content (please ensure you mask any confidential information):

We recently migrated to the Redwood Next Gen Help Desk, and there was an Activities page used by our agents to manage their actions/tasks.

Is there a Redwood version of this page we can use? I also tried creating a report in OTBI but could not find this action data to create a dashboard.

Navigation: Help Desk > Activities > Activities

Version (include the version you are using, if applicable):

Tagged:

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