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Approvals are routed to direct reports as the approval is configured based on AOR

in Human Capital Management 1 comment

We have configured approvals mostly based on AORs and those are working fine. But recently we have noticed one issue and want to fix it.

Issue- Approvals are routed to direct reportee as the approval is configured based on AOR and direct reportee has the AOR assigned.

Example Scenario-

A transaction 'Change Location' is raised for Alex. Alex has 3 direct reports Rex, Vex and Apex.

ABC_Change_Location AOR1 is created and assigned to Rex. Transaction flow is Submitter » AOR1 approver » AOR2 approver » AOR3 approver.

Rex reports into Alex, and as per the setup, the transaction is routed to Rex which is logically incorrect and needs to be rectified.

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