when the defaulting logic for TRU info was removed from the system ? — Cloud Customer Connect
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when the defaulting logic for TRU info was removed from the system ?

edited Nov 12, 2024 7:00AM in Payroll and Global Payroll Interface (GPI) 1 comment

Summary:

We have not been selecting a TRU during these conversions for a long time, and the system defaulted the TRU and added associations automatically, But from few day we are seeing the following error - "Error - Tax deduction information isn't available for the employee".

So raised an SR 3-38380150361, Support person mentioned , we removed defaulting logic of TRU info per PSU/LE selected as it system can't determine correct TRU when PSU has multiple TRUs under it is around 24C ,TRU needs to be selected manually before converting a person to Active employee.

Could you please provide the documentation on this update ?

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