Oracle HCM Cloud: Human Resources Help Desk course — Cloud Customer Connect
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Oracle HCM Cloud: Human Resources Help Desk course

edited Oct 31, 2024 1:52PM in Help Desk 1 comment

Summary: Good day all! I am currently doing the course : Oracle HCM Cloud: Human Resources Help Desk. I am learning alot but i was hoping it would look more into HR Help Desk Requests which focuses on the Redwood experience rather than just Service Requests as the Oracle material advises that HR HD requests work much better with Case Management which is something I need to implement. Are there any courses relating specifically to HR Help Desk requests ?

thank you

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