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Next Gen:Please provide a sample Groovy expr for when the requester or agent responds to a ticket

edited Nov 5, 2024 10:43AM in Help Desk 17 comments

Summary:

Hi Experts,

I need help with a sample Groovy expression that when Email sent to the employee (Primary Point of Contact) when an HR (Resource) responds to the SR via the web channel notfification not being sent and when SR is resolved in this case also notifications not sent.


Content (please ensure you mask any confidential information):


Any help on this please

@Nishant Lodha @Dumitru Grosu - Support-Oracle @Om Yadav-Oracle @Lisa Wilkes-Support-Oracle

Daniel Placinta -Support-Oracle, @Nizam AB Mogal

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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