Next Gen:Please provide a sample Groovy expr for when the requester or agent responds to a ticket
Summary:
Hi Experts,
I need help with a sample Groovy expression that when Email sent to the employee (Primary Point of Contact) when an HR (Resource) responds to the SR via the web channel notfification not being sent and when SR is resolved in this case also notifications not sent.
Content (please ensure you mask any confidential information):
Any help on this please
@Nishant Lodha @Dumitru Grosu - Support-Oracle @Om Yadav-Oracle @Lisa Wilkes-Support-Oracle
Daniel Placinta -Support-Oracle, @Nizam AB Mogal
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