NextGen: Need a sample groovy for When SR Created in Helpdesk
Summary:
Hello Experts,
I need a sample Groovy script that triggers when a Service Request (SR) is created. I would like it to send an email as well as a notification in the app. If anyone has this, could you please share it with me?
Thank you!
@Nishant Lodha @Dumitru Grosu - Support-Oracle @Om Yadav-Oracle @Lisa Wilkes-Support-Oracle
Daniel Placinta -Support-Oracle, @Nizam AB Mogal
Any help please..?
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