NextGen: Need a sample groovy for When SR Created in Helpdesk — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

NextGen: Need a sample groovy for When SR Created in Helpdesk

edited Nov 11, 2024 3:49PM in Help Desk 2 comments

Summary:

Hello Experts,

I need a sample Groovy script that triggers when a Service Request (SR) is created. I would like it to send an email as well as a notification in the app. If anyone has this, could you please share it with me?

Thank you!

@Nishant Lodha @Dumitru Grosu - Support-Oracle @Om Yadav-Oracle @Lisa Wilkes-Support-Oracle

Daniel Placinta -Support-Oracle@Nizam AB Mogal

Any help please..?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!