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NextGen: Need a sample groovy for When SR Created in Helpdesk

edited Nov 11, 2024 3:49PM in Help Desk 2 comments

Summary:

Hello Experts,

I need a sample Groovy script that triggers when a Service Request (SR) is created. I would like it to send an email as well as a notification in the app. If anyone has this, could you please share it with me?

Thank you!

@Nishant Lodha @Dumitru Grosu - Support-Oracle @Om Yadav-Oracle @Lisa Wilkes-Support-Oracle

Daniel Placinta -Support-Oracle, @Nizam AB Mogal

Any help please..?

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