Unable to update SR. VBCP-UPSR-603 : Unable to submit message. — Cloud Customer Connect
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Unable to update SR. VBCP-UPSR-603 : Unable to submit message.

edited Nov 18, 2024 2:33PM in Visual Builder Studio for HCM 15 comments

I am unable to update my SR and I am getting the following error.

"VBCP-UPSR-603 : Unable to submit message. Please refresh your browser, and try again. If issue persists, contact support."

I have restarted my PC but still getting the error. Please note that I am able to search the SR through 'Open service requests (All your groups)'. Its not available on SR home page. Further, I am able to attach the documents but unable to update the SR.

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