How to send notification to assignee and add as team member from Event Model? — Cloud Customer Connect
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How to send notification to assignee and add as team member from Event Model?

Summary:

We have created a custom status and event within the Event Model. During this event, we automatically assign the assignee and update the user status through a Groovy script. Below is the Groovy script we used in the entry action of the custom event:

UserStatusCode='LAWYER_ASSIGNMENT'

AssigneeId = 1000000644XXXX

AssigneeType = 'OKX_RESOURCE'

adf.util.sendNotification(adf,"Contract Assigned",AssigneeId)

eventModel.execute('createHistory')

System is able to assign the assignee but does not send any notification to assignee (unlike using Assign User action - "Notify Assignee" functionality).

At the same time, we would like to add this Assignee as team member (like using Assign User Action & select "Add assignee to Contract Team" functionality)

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