Audit History not visible in cases 24D — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Audit History not visible in cases 24D

in Help Desk 2 comments

Summary:

Case Agent users are not able to see audit changes as part of the audit history even after making a change.

Content (please ensure you mask any confidential information):

We've add privileges: View Audit History, View Case Audit History

Person ID and Party ID is present

Manage audit polciies have been selected

Adaptive search is on

Issue was not present DEV environment but this is occuring in TEST since 24D. has anyone else experienced this change?


Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!