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Live Agent is not reflecting in Oracle HR Helpdesk

edited Nov 27, 2024 10:40AM in Help Desk 2 comments

Summary:

We have followed all the steps mentioned in the video, however we still can't see live agent.

  1. Add Chat Agent Privilege
  2. Enter the promo code (not required for 24D+)
  3. Enable the ability to Chat
  4. Make sure the Chat service is accessible
  5. Configure HRHD Queues
  6. Set Queue Capacity for individual agents
  7. Routing Rules
  8. Setting up the Chat Launch page in Visual Builder Studio  
  9. Set Up Screen Pop Rules


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D Redwood


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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