A sample Groovy Exp for when the agents claims SR then status should change from New to Inprogress

Nov 21, 2024 11:18AM

Summary:

Next Gen:Could you please provide a sample Groovy script for when the agents claims SR(Assign to Me/Assigned to), the status should change from new to inprogress

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A sample Groovy Exp for when the agents claims SR then status should change from New to Inprogress

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