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Unable to default the Status, Severity and auto close days based on category

edited Nov 25, 2024 8:48AM in Help Desk 2 comments

How to default the SR status, severity and auto close days based on SR category. Business wanted to default Status, Severity and auto close days based on category

I have attached the Screenshot of configuration pages which I was trying to setup the data based on category but I dont have an option for it.

Please let me know whether it is achievable to default Status, Severity and auto close days based on category. I have raised SR

4-0000135748 and they have confirmed it is not possible however they requested to post it in the community to re-confirm it.

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