You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to default the Status, Severity and auto close days based on category

edited Nov 25, 2024 8:48AM in Help Desk 2 comments

How to default the SR status, severity and auto close days based on SR category. Business wanted to default Status, Severity and auto close days based on category

I have attached the Screenshot of configuration pages which I was trying to setup the data based on category but I dont have an option for it.

Please let me know whether it is achievable to default Status, Severity and auto close days based on category. I have raised SR

4-0000135748 and they have confirmed it is not possible however they requested to post it in the community to re-confirm it.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!