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Transfer service request smart action

in Help Desk 7 comments

Summary:

Hi all,

is there any documentation explaining the meaning of all of HR Help Desk smart actions?

I would need to know regarding "transfer service request" action and where do I see the message one can send to another agents through the form:

Meaning, does the message "transfer note" goes to the agent's email or bell notification? Where does it go?

Thank you, Kind Regards

Silvia

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