Deleted SmartTexts are still showing to a Next Gen Agent when composing a message in HR Help Desk — Cloud Customer Connect
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Deleted SmartTexts are still showing to a Next Gen Agent when composing a message in HR Help Desk

in Help Desk 1 comment

Summary:

My client has recently moved from HR Help Desk classic to Redwood and has added new SmartTexts using the new stripe code, they have deleted the old folder but when an agent goes to choose the SmartText to use in the UI it is still bringing up and allowing the agent to use the old SmartTexts as well as showing the new list, even though the folder/ old SmartText no longer exist. Is there a way to sync up the SmartText?

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