Can we send the reminder notifications to employee/agents in Helpdesk? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we send the reminder notifications to employee/agents in Helpdesk?

edited Nov 30, 2024 3:10PM in Help Desk 1 comment

Hi Team,

Can we send the reminders to employee if the status is waiting for few days. Similarly, the reminder to agent if it is in progress status for few days. Any best practices or suggestion please?

Thanks

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!