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How to stop Inbound acknowledgement mail

in Help Desk 2 comments

We are implementing HR Helpdesk for our customer. We have create custom mail notification that will be send to employee when SR is created.

When SR is created via Email (Inbound email Channel), 2 mails are triggered to the employee one is custom trigger which we have created and another one is the delivered acknowledgment mail for inbound email.

Please guide me how to stop the delivered acknowledgment when SR is created via

Inbound email Channel

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