NextGen: remove email responses in HR HELPDESK Email/In App — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

NextGen: remove email responses in HR HELPDESK Email/In App

edited Dec 5, 2024 10:44AM in Help Desk 5 comments

Summary:

Hi Everyone,

I have configured Object Workflows and written a piece of code to trigger notifications. However, in-app notifications are not working. Does anyone have a sample Groovy script for triggering in-app notifications that could be helpful? Currently, I am able to send email notifications, but the customer is asking that when an employee/agent responds to a ticket, their response should not be included in the email notifications. I want to restrict the system from sending responses from employees and agents in email notifications. Any assistance on this would be greatly appreciated.

I have configured and used Object Workflow Triggers, where I have attached email templates.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!