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NextGen: remove email responses in HR HELPDESK Email/In App

edited Dec 5, 2024 10:44AM in Help Desk 5 comments

Summary:

Hi Everyone,

I have configured Object Workflows and written a piece of code to trigger notifications. However, in-app notifications are not working. Does anyone have a sample Groovy script for triggering in-app notifications that could be helpful? Currently, I am able to send email notifications, but the customer is asking that when an employee/agent responds to a ticket, their response should not be included in the email notifications. I want to restrict the system from sending responses from employees and agents in email notifications. Any assistance on this would be greatly appreciated.

I have configured and used Object Workflow Triggers, where I have attached email templates.

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