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NextGen HelpDesk: Need help to include TO & CC recipients using a Groovy script

in Help Desk 9 comments

Summary:

Hello Experts,

I need help with a Helpdesk Groovy script. I want to send an email that includes both CC and BCC. Currently, I am able to send an email TO the requester (both in app and via email). Similarly, when a service request (SR) is created in Helpdesk, I want to include HR in the CC and the Helpdesk Admin in the BCC. Could you please assist me? I have tried different approaches, but I haven't had any luck so far.

@Om Yadav-Oracle , Leeladevi , @Lisa Wilkes-Support-Oracle, @Nizam AB Mogal


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