How to create approval configuration cycle for Document of Record requests — Cloud Customer Connect
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How to create approval configuration cycle for Document of Record requests

Summary:

How to create approval configuration cycle for Document of Record requests with the following condition:

- When an employee submits a request, it should first go to their Line Manager.
- If the Line Manager's AOR (Area of Responsibility) is also the Head of Department, their approval should suffice.
- However, if the Line Manager’s AOR is not the Head of Department, the request must escalate to the second-level Line Manager for final approval.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


24D (11.13.24.10.0)


Code Snippet (add any code snippets that support your topic, if applicable):

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