NextGen: Need a sample Groovy when SR closed by Agent/Requester

@Reeta S-Support-Oracle

Summary:

Hi Experts,

When SR closed by Requester/Agent I want to send BELL Notification & Email as well, could anyone having sample groovy please share it with me.

@Reeta S-Support-Oracle

@Om Yadav-Oracle

@Bhawna Rawat

Lisa Wilkes-Support-Oracle : Appreciate you help please

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

I have used below snippet code but its not working

if (isAttributeChanged('StatusCd') && (StatusCd == 'ORA_SVC_HRHD_RESOLVED')) {

try {

def map = new HashMap();

def messageText = 'This HR Help Request has been resolved. \n Request Number: ' + SrNumber +'\n Subject: ' + Title+ '\n Resolved By: '+ResolvedBy