How to add Holidays in HR Helpdesk — Cloud Customer Connect
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How to add Holidays in HR Helpdesk

in Help Desk 2 comments

Summary:

I am attempting to add Holidays that will not be counted towards the SLAs in HR Helpdesk.

Content (please ensure you mask any confidential information):

Does adding the Holiday's in Setup and Maintenance > Search > Calendar events accomplish this (Provided the "Coverage" includes the geography of the assigned worker), or is there somewhere else that the Holidays need to be added

Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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