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How to easily monitor customer portal users' web visit activity when an incident is NOT involved?

edited Jan 27, 2017 4:20PM in Reporting & Analytics for B2C Service 5 comments

Content

Is it is possible to view customers' use of our customer portal per visit, regardless of whether they submit a question or initiate a chat? I'm familiar with the Clickstream report, but this is a hard to read report for the non-technical user. Our customer portal requires users to log in to access the customer portal and we've been able to customize the Clickstream report to show specific detail per the user's visit, but again, this is difficult to decipher compared to a simple report like the Web Visit or Page Peek reports on the incident record.

I would like to easily track per user, which pages of the customer portal were viewed and in what order, including which answers, form pages, etc., even when they do not submit a chat or question.

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