Approval Rule for Document of Records (Not working) — Cloud Customer Connect
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Approval Rule for Document of Records (Not working)

Summary:

We have a requirement that specific document type needs approval as mandatory but it is not working. The problem is that when I add document using an employee account, it automatically approves.

I tried the following expressions on Transaction Console > Approval Rules separately but failed:

  1. (getNewDoRTransactionIdResponse.documentType== "Name of the Document type")
  2. ((getRequestorInformationByPersonIdResponse.result.legalEntity == "Name of the Legal Entity") AND (getRequestorInformationByPersonIdResponse.result.User Name == transactionApprovalRequest.Requestor)) - Doc ID 2590914.1
  3. ((Requestor's Assignment.result.personId == getNewDoRByTransactionIdResponse.result.personId)) - Doc ID 2740643.1

I also checked the BPM worklist that the user assignee is visible, but when the transaction happens the assignee does not show on the Transaction Summary which makes the transaction set as completed.

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