Inspecting a request and its policies what does Future mean (see picture) — Cloud Customer Connect
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Inspecting a request and its policies what does Future mean (see picture)

Summary:

I recently added a user to both the notification and approving groups that make up the policies you see in the screenshot below. She also has Audit capabilities. My goal was to get it so she can see all requests both on the request screen (in any status) and audit. However, there are specific requests that she cannot see in the request screen that the other participants (they all have the same role and part of the same groups) can. In the example below, the request has been completed.

I thought updating security is retro-active so that even though Emily was not a participant at the time the request completed, she would now still be able to go see it in the Request screen. In the screenshot below I do show that Emily is part of the Notification group but she is under something called Future?

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