How to Set up SLAs for an Organization that has different countries, different coverage schedules

Hi All,

I am trying to set up SLAs for HR Help Desk and the catch is the Organization has service in multiple countries and therefore it should be operated with different coverage schedules accordingly.

The requirement here is, when a person raises a request in Netherlands, it should go to a Netherlands queue and the requests should be handled according to Netherlands coverage. So for the first wave of countries, we have 3 time zones and the SLAs should be functioning according to these time zones. While the milestones are global, they should be applied according to the time zones.