Cancel the invoices for the cleared payments
Hello Team,
We have issues with two invoices that we are unable to cancel. Here are the error details for the problematic invoices
- There are two invoices with zero dollar amounts; these are PO-based invoices, and the PO was canceled after the invoice was created.
- Invoices were on hold, and we were unable to cancel them
- Credit memos were created against the canceled PO, and the bank already cleared payments for those credit memos
- These payments are not stand-alone.
Error details while canceling the invoices
We raised an SR with Oracle, and here is the Solution the SR engineer recommended
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