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High number of declined chats

edited Feb 28, 2017 5:37AM in Reporting & Analytics for B2C Service 11 comments

Content

HI,

We have a report which queries the "Account Queue Statistics" report and fetches the Interactions Declined for a particular time period.

We found that this number is very high, but basically the same chat id is repeated. Is there a way to filter out these duplicate entries and show only the distinct chat ids which were declined?

Thanks,
Vignesh
 

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