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Query to HRHD Service Request Agent Assignment details

in Help Desk 1 comment

Summary:

Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent.
If there is a way to create an analyses to pull similar details that would work too. Thanks in advance.

Content (please ensure you mask any confidential information):

Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent.
If there is a way to create an analyses to pull similar details that would work too. Thanks in advance.

Version (include the version you are using, if applicable):

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