Query to HRHD Service Request Agent Assignment details
Summary:
Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent.
If there is a way to create an analyses to pull similar details that would work too. Thanks in advance.
Content (please ensure you mask any confidential information):
Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent.
If there is a way to create an analyses to pull similar details that would work too. Thanks in advance.
Version (include the version you are using, if applicable):