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Wrong GEO code in Vertex

in Payroll and Global Payroll Interface (GPI) 3 comments

Capitol and Hartford sharing same geo-code:  '7-3-0' and when there are multiple geographies with same geo-code available, it is expected to show 1st geography in alphabetical order. 

We raised an SR and got resolution that we need to raise SR with Vertex.

Question 1 - What are the steps to raise SR to Vertex. 

Question 2 - Is there any alternate way without connecting with Vertex we can resolve the issue

Thanks

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