The Auto Reconciliation process is inaccurately reconciling external transactions — Cloud Customer Connect
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The Auto Reconciliation process is inaccurately reconciling external transactions

Summary:

Reconciliation is not accurate for external transactions when we ran the Auto Reconciliation process.


Content (please ensure you mask any confidential information):

Bank statement lines are reconciled with system transactions based solely on matching amounts. Below is the example.

Ex:

Source

Reference

Date

Amount

Type

Statement

1234567

10-08-2024

-556.65

Check

External

1239876

07-26-2024

-556.65

Check

Below are the configuration settings for matching rules.

Reconciliation Matching Rule: One to One

Rule no. 1: External Date & Type Match for ZBA

Matching Criteria: Amount, Date, & Transaction Type.

Reconciliation Matching Rule: One to One

Rule no. 2: External Reference Match

Matching Criteria: Amount, Reconciliation reference

Kindly help me to understand how it is reconciling inaccurately.

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