Report showing incidents closed by agent vs incidents closed via Multi-Edit
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Hello!
I want to create a simple report that lists incidents closed by agents vs by incident multi-edit. I am aware of the Audit Log report and tried to reverse engineer it, to create this report with three columns:
a. Incident ID
b. Closed by Agent? Yes/No (1/0)
c. Closed via Incident Multi-Edit? Yes/No (1/0)
Little luck so far!
Any help or pointers most appreciated.
Thank you! :-)
T
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