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Report showing incidents closed by agent vs incidents closed via Multi-Edit

edited Mar 13, 2017 7:51AM in Reporting & Analytics for B2C Service 4 comments

Content

Hello!

I want to create a simple report that lists incidents closed by agents vs by incident multi-edit. I am aware of the Audit Log report and tried to reverse engineer it, to create this report with three columns:  

a. Incident ID

b. Closed by Agent? Yes/No (1/0)

c. Closed via Incident Multi-Edit? Yes/No (1/0)

Little luck so far! 

Any help or pointers most appreciated. 

Thank you! :-)

T

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