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Solution description not visible to employee

edited Jan 13, 2025 5:02PM in Help Desk 4 comments

Summary:

When a agent resolved the SR (HC0000002008) in HRHD (Next Gen - Redwood), data entered in the Solution description field by the agent is not visible to the Employee.

Ideally this field is very much need for the employee to know the solution provided by the agent in order to fix the report issue.

If this fields is not visible to the employee who can see this the solution description

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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