Unable to assign Resource to the Queue — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to assign Resource to the Queue

Summary:

I was unable to tag a user (User Id - M.AlHammadi@ethara.com) to the Queue, his resource role is Manager and have all required access.

Can we tag, HRHD Manager or HRHD Admin to the queue as a resource so that the ticket is auto assigned to Manager/Admin as it is working now for agents.

Please help

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D



Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!