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Unable to assign Resource to the Queue

in Help Desk 2 comments

Summary:

I was unable to tag a user (User Id - M.AlHammadi@ethara.com) to the Queue, his resource role is Manager and have all required access.

Can we tag, HRHD Manager or HRHD Admin to the queue as a resource so that the ticket is auto assigned to Manager/Admin as it is working now for agents.

Please help

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Version (include the version you are using, if applicable):

24D



Code Snippet (add any code snippets that support your topic, if applicable):

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