Are there standard notification scripts I can use specifically for the Case form? — Cloud Customer Connect
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Are there standard notification scripts I can use specifically for the Case form?

in Help Desk 1 comment

Summary:

Case Notification scripts to use in Application composer

Content (please ensure you mask any confidential information):

Are there standard notification scripts I can use to set up for the following

  • Reassignment of Case
  • New Unassigned Cases (notification to be sent to management(
  • Message Notifications between agents
  • Case Updates for changes made to the form e.g attachment uploads

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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